Service

Engaging our customers and understanding their needs

Service quality is the lifeblood of an organization’s ability to satisfy its customers. Last year, informedRx^® served more than 3 million members and filled almost 35 million prescriptions. Our client retention rate is 97% which reflects the trusted partnerships we have formed and our commitment to serve the individual needs of each of our clients.

We tap into our broad range of first-class operational, analytic and clinical resources to provide the most cost-effective and clinically appropriate solutions for our clients and members. Our highly adaptable approach allows us to engage our customers and serve their operational needs and philosophy and deliver results.

• To help our clients achieve their objectives, we first and foremost listen and understand. Then our account teams provide expertise, analysis, and ongoing oversight of program performance.
• We serve members by helping them to manage their health through real time interaction and intervention. We equip them with online self-service tools offering convenient access to information and features that facilitate smarter decision making.

Learn more about our commitment to serving our clients and serving plan members.