Serving Plan Members
We’re responsive to the needs of plan members
Our Customer Care Professionals are available 24x7 to address member inquiries. But more and more today, high-quality service for members means proactively providing them with the tools and education they need to better manage their use of prescription benefits.
For example, our award-winning Web site empowers members to compare the costs of prescriptions, research drug side-effects or locate the nearest participating network pharmacy. We offer numerous online features and tools to enhance member capabilities and convenience.
myinformedRx.com is also a user-friendly way for members to view medication history, read detailed drug information and keep online journals of medications and health contacts. Members can also perform “test” fills of their prescription. The test prescription feature allows members an online view of possible savings from using different pharmacies or from choosing a generic or preferred brand medication – before making a trip to the pharmacy.
With analytic tools that identify gaps in care and help quantify the risk that each member carries, we engage members to encourage smarter, healthier and more cost-effective choices.
By facilitating member access and awareness, and providing a more educational customer service experience, we’re helping members to better manage their health and derive more value from their benefit plan.
- Serving Our Clients
- Serving Plan Members